Terms & Conditions

1. Acceptance of Terms

Welcome to Gentle Monster Eyewear ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website gentlemonstereyewear.com and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these Terms.

2. Product Information & Availability

2.1 Product Descriptions

We strive to provide accurate descriptions of our eyewear products, including:

• Frame materials and dimensions
• Lens specifications and coatings
• Color variations and finishes
• Prescription compatibility
• Blue light filtering capabilities

2.2 Stock Availability

Product availability is subject to stock levels and may change without notice. We reserve the right to limit quantities or discontinue products at our discretion.

2.3 Prescription Services

For prescription eyewear orders, customers must provide valid prescription details. We are not responsible for errors resulting from incorrect prescription information provided by the customer.

3. Ordering & Payment

3.1 Order Process

When you place an order through our website, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order at our discretion.

3.2 Pricing

All prices are displayed in USD and include applicable taxes unless otherwise stated. Prices are subject to change without prior notice. International customers may be subject to additional customs duties and taxes.

3.3 Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay and Google Pay
• Bank transfers (for large orders)

3.4 Payment Security

All payment transactions are processed through secure, encrypted connections. We do not store your complete credit card information on our servers.

4. Shipping & Delivery

4.1 Shipping Methods

We offer various shipping options including standard delivery, express shipping, and overnight delivery where available. Shipping costs and estimated delivery times are displayed at checkout.

4.2 International Shipping

We ship to multiple countries worldwide. International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.

4.3 Delivery Responsibility

Risk of loss and title for products pass to you upon delivery to the shipping address provided. We recommend choosing signature-required delivery for high-value orders.

5. Returns & Exchanges

5.1 Return Policy

We offer a 30-day return policy for most products in their original condition. Prescription eyewear and customized products may have different return conditions.

5.2 Return Process

To initiate a return:

1. Contact our customer service team
2. Receive a Return Merchandise Authorization (RMA)
3. Package items securely with all original components
4. Ship using the provided return label

5.3 Refund Processing

Refunds are processed within 5-10 business days after we receive and inspect the returned items. Refunds are issued to the original payment method.

6. Warranty & Defects

6.1 Product Warranty

All Gentle Monster eyewear comes with a limited warranty against manufacturing defects for a period of 12 months from the date of purchase.

6.2 Warranty Coverage

Our warranty covers:

• Frame structural defects
• Lens coating issues
• Hardware failures under normal use

6.3 Warranty Exclusions

The warranty does not cover damage from:

• Normal wear and tear
• Accidents or misuse
• Unauthorized repairs
• Scratches from improper care

7. Intellectual Property

7.1 Brand Protection

Gentle Monster, our logo, and all related trademarks are the exclusive property of our company. Unauthorized use of our intellectual property is strictly prohibited.

7.2 Website Content

All content on our website, including images, text, designs, and software, is protected by copyright and other intellectual property laws. You may not reproduce or distribute our content without written permission.

7.3 Product Authenticity

We guarantee that all products sold through our official website are authentic Gentle Monster eyewear. We actively pursue legal action against counterfeit products and unauthorized sellers.

8. User Conduct & Prohibited Activities

8.1 Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms.

8.2 Prohibited Activities

You may not:

• Use our website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Upload malicious code or viruses
• Interfere with the proper functioning of our website
• Create false accounts or provide misleading information
• Resell our products without authorization

9. Privacy & Data Protection

9.1 Personal Information

We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to our data collection and processing practices.

9.2 Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

9.3 Marketing Communications

You may opt-in to receive marketing communications from us. You can unsubscribe at any time using the links provided in our emails.

10. Limitation of Liability

10.1 Disclaimer

Our products and services are provided "as is" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability and fitness for a particular purpose.

10.2 Limitation of Damages

In no event shall Gentle Monster Eyewear be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services.

10.3 Maximum Liability

Our total liability to you for any claims arising from these Terms shall not exceed the amount you paid for the specific product or service giving rise to the claim.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

11.2 Arbitration

Any disputes arising from these Terms will be resolved through binding arbitration in New York, NY, in accordance with the Commercial Arbitration Rules of the American Arbitration Association.

11.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

12. Modifications & Updates

12.1 Terms Changes

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new "Last Updated" date.

12.2 Notification

For significant changes, we may notify users via email or prominent website notices. Continued use of our services after changes constitutes acceptance of the new Terms.

12.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us: