Your privacy matters to us. Learn how we collect, use, and protect your personal information when you shop at Gentle Monster Eyewear.
At Gentle Monster Eyewear, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website, make a purchase, or interact with our services. By using our website or services, you consent to the practices described in this policy.
We collect information about you in various ways when you use our website and services. This information helps us provide you with a better shopping experience and personalized service.
Name, email address, phone number, shipping and billing addresses
Credit card details, payment method preferences, billing information
Orders, transaction details, product preferences, returns
IP address, browser type, device identifiers, location data
We use the information we collect for various business purposes, including providing our services, improving our website, and communicating with you.
We use your personal information primarily to fulfill orders, provide customer service, and improve your shopping experience with personalized recommendations and communications.
We respect your privacy and do not sell your personal information to third parties. We only share your information in specific circumstances as outlined below.
We work with trusted third-party service providers who help us operate our business:
We may disclose your information when required by law or to:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.
We use industry-standard security measures including SSL encryption, secure data centers, regular security audits, and employee training to protect your information from unauthorized access, disclosure, or misuse.
We do not store your complete credit card information on our servers. Payment processing is handled by certified PCI-compliant payment processors who specialize in secure payment handling.
You have certain rights regarding your personal information, and we provide you with tools to exercise these rights.
You can request a copy of the personal information we hold about you and review how we use it.
You can update your account information, preferences, and contact details at any time through your account settings.
You can request deletion of your personal information, subject to certain legal and business requirements.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us.
You can request a copy of your personal information in a structured, machine-readable format.
You can request that we limit how we use your personal information in certain circumstances.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days and may need to verify your identity before processing your request.
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website. Most browsers allow you to:
We use third-party analytics services like Google Analytics to help us understand website usage. These services may collect information about your online activities across different websites.
As a global company, we may transfer your personal information to countries outside of your residence for processing and storage.
We comply with applicable data protection laws in all regions where we operate, including GDPR in Europe, CCPA in California, and other local privacy regulations.
Our website and services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.
If you are under 18, please have a parent or guardian review this privacy policy and our terms of service before using our website or making a purchase.
If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information promptly. Parents can contact us to:
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements.
When we make material changes to this policy, we will:
Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated policy. If you do not agree with the changes, please discontinue using our services.
If you have questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us using the information below.
We will acknowledge receipt of your privacy-related inquiries within 48 hours and provide a substantive response within 30 days. For urgent matters, please call our customer service line.
If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.